Call for Enhanced Support for Indigenous Insurance Customers

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The analysis reveals that these insurers lack adequate procedures for safe self-identification, a critical step towards ensuring cultural inclusivity and accessibility.

The current industry code mandates life insurers to offer tailored support to Aboriginal and Torres Strait Islander customers, acknowledging the unique vulnerabilities and obstacles they may face when lodging claims. However, the review noted that these insurers often do not proactively inquire about or systematically record a customer's Indigenous status.

Moreover, it was found that online resources catering to Aboriginal and Torres Strait Islander customers are not as visible or accessible as needed. Committee Chair Jan McClelland emphasised the necessity for insurers to enhance accessibility and cultural safety, thus fostering environments where Indigenous customers feel informed and supported.

The committee's findings were published today, underlining a commitment that was set as a priority in the previous fiscal year. McClelland praised insurers for their engagement and improvements made so far, noting several positive strides towards fulfilling new code obligations focused on improving accessibility, communication, and cultural sensitivity.

Nevertheless, she asserted that sustained efforts are vital for realising substantial advancements. Insurers are encouraged to continue progressing towards creating a more inclusive insurance landscape, where cultural considerations significantly influence communication and process design.

Published:Tuesday, 9th Dec 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Call for Enhanced Support for Indigenous Insurance Customers

09 Dec 2025: Paige Estritori

The Life Code Compliance Committee has identified significant gaps in support for Indigenous customers within the insurance sector, following an audit of three major insurers representing two-thirds of the market. The analysis reveals that these insurers lack adequate procedures for safe self-identification, a critical step towards ensuring cultural inclusivity and accessibility. - read more

Australian Insurtech Startups: Pioneering the Future of Insurance

09 Dec 2025: Paige Estritori

The Australian insurtech sector is experiencing significant growth, with startups introducing innovative solutions that enhance efficiency, security, and customer engagement within the insurance industry. A recent report titled 'Insurtech Down Under: Trends, Tech and Triumphs' highlights the pivotal role these companies play in reshaping the market. - read more

Australian Insurers Address Surge in Mental Health Claims

09 Dec 2025: Paige Estritori

The Australian insurance industry is facing unprecedented challenges due to a significant rise in mental health-related claims. The Council of Australian Life Insurers reports that mental health has become the leading cause of total and permanent disability claims, accounting for nearly one in three payouts. - read more

Calls for Overhaul in Australian Insurance Claims Handling Processes

09 Dec 2025: Paige Estritori

Australian consumer advocacy groups are intensifying their calls for substantial reforms in the insurance industry's claims handling processes. The Australian Consumers Insurance Lobby (ACIL) has criticised the current system, highlighting ongoing issues that compromise consumer outcomes. - read more

WFI Insurance Rewards Sustainable Farming with Premium Discounts

08 Dec 2025: Paige Estritori

In a significant move towards promoting sustainable agriculture, WFI Insurance has announced a new initiative offering premium discounts to farmers who obtain AgCarE certification. This program, developed by AgForce, aims to recognise and reward farmers implementing eco-friendly practices on their properties. - read more

Click for more Insurance News

Landlords Insurance Articles

Does Your Landlord Insurance Cover Short-Term Rentals Like Airbnb?

In recent years, short-term rentals have exploded in popularity across Australia. Platforms like Airbnb and Stayz have transformed how people approach accommodation, offering unique experiences that hotels often can't match. Whether it's a beachfront apartment in Sydney or a cozy cottage in the countryside, these rentals appeal to a wide range of travellers seeking flexibility and local charm. - read more

Understanding Landlord Insurance: Does It Cover Tenant Damage?

Landlord insurance is a specialized type of insurance designed to protect property owners who rent out their properties. It covers a range of risks that landlords face, including damage to the property, loss of rental income, and liability for injuries that may occur on the premises. - read more

The Key Differences Between Landlord and Homeowners Insurance

As a property investor, understanding the different types of insurance available is crucial. Whether you're a seasoned landlord or just starting, having the right coverage can safeguard your investment and provide peace of mind. With various options out there, knowing which insurance policies to choose can make all the difference in protecting your assets. - read more

Understanding the Key Factors That Influence Landlord Insurance Premiums in Australia

Landlord insurance is a specialized type of insurance designed to protect property owners who lease their homes or units to tenants. Unlike standard home insurance, which primarily covers owner-occupied properties, landlord insurance includes coverage tailored for the risks associated with rental properties. - read more

Is Landlord Insurance Mandatory in Australia? What Every Landlord Should Know

Landlord insurance is a specialized type of insurance designed to protect property owners who rent out their properties. While standard home insurance covers owner-occupied homes, landlord insurance provides additional coverage for risks associated with tenants. This includes protection against damages to the property, loss of rental income, and liability claims arising from tenant-related incidents. - read more

Knowledgebase

Subrogation:
An insurance carrier may reserve the "right of subrogation" in the event of a loss. This means that the company may choose to take action to recover the amount of a claim paid to a covered insured if the loss was caused by a third party.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

IMPORTANT: We do not provide financial product advice or credit assistance. We act solely as an introducer and refer enquiries to licensed third-party intermediaries, insurers, and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.