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Surge in Mental Health Claims Puts Pressure on Australia's Insurance Industry Surge in Mental Health Claims Puts Pressure on Australia's Insurance Industry
29 Sep 2025: Paige Estritori

Australia's life insurance sector is facing unprecedented challenges as mental health conditions have become the leading cause of total and permanent disability (TPD) claims. Recent data from the Council of Australian Life Insurers (CALI) reveals that mental health issues now account for nearly one-third of all TPD claims paid out. - read more
Rest Super Faces Class Action Over Alleged Wrongful Deduction of Income Protection Premiums Rest Super Faces Class Action Over Alleged Wrongful Deduction of Income Protection Premiums
29 Sep 2025: Paige Estritori

Shine Lawyers has initiated class action proceedings in the Federal Court against Rest Superannuation, alleging that the fund wrongfully deducted income protection premiums from members' accounts between December 2008 and June 2019. The lawsuit claims that up to 500,000 Rest members may have been affected by these deductions. - read more
ASIC Initiates Legal Proceedings Against RACQ Insurance for Alleged Misleading Premium Notices ASIC Initiates Legal Proceedings Against RACQ Insurance for Alleged Misleading Premium Notices
29 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has commenced Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled over 570,000 customers through deceptive premium comparison figures in renewal notices issued between September 2019 and December 2024. - read more
Marinex Underwriting: A New Player in Australia's Marine Insurance Landscape Marinex Underwriting: A New Player in Australia's Marine Insurance Landscape
29 Sep 2025: Paige Estritori

In a significant development for Australia's marine insurance sector, Rhodian Group has announced the launch of Marinex Underwriting, a specialized agency dedicated to addressing the complex insurance needs of the marine industry. This initiative marks Rhodian's third agency launch, following the establishment of Halo Underwriting and Batch Underwriting in previous years. - read more
ASIC Takes Legal Action Against RACQ Insurance Over Misleading Premium Practices ASIC Takes Legal Action Against RACQ Insurance Over Misleading Premium Practices
29 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has initiated Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled over 570,000 customers through deceptive premium comparison pricing in renewal notices issued between September 2019 and December 2024. - read more
ACCC Examines IAG's Proposed Acquisition of RAC Insurance Amid Competition Concerns ACCC Examines IAG's Proposed Acquisition of RAC Insurance Amid Competition Concerns
29 Sep 2025: Paige Estritori

The Australian Competition and Consumer Commission (ACCC) has expressed concerns regarding Insurance Australia Group's (IAG) proposed A$1.35 billion acquisition of The Royal Automobile Club of Western Australia's (RAC) insurance business. The regulator warns that the deal could reduce competition in Western Australia's motor and home insurance markets, potentially leading to increased premiums and reduced service quality. - read more
ASIC Initiates Legal Proceedings Against QBE Insurance Over Alleged Misleading Pricing Discounts ASIC Initiates Legal Proceedings Against QBE Insurance Over Alleged Misleading Pricing Discounts
29 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has filed a lawsuit against QBE Insurance, alleging that the insurer misled over half a million customers regarding pricing discounts between July 2017 and September 2022. The case centers on QBE's use of a pricing model that reduced the discounts customers should have received, affecting retirees, loyal customers, QBE shareholders, holders of multiple QBE policies, and those with claims-free histories. - read more
ACCC Raises Competition Concerns Over IAG's Proposed Acquisition of RAC Insurance ACCC Raises Competition Concerns Over IAG's Proposed Acquisition of RAC Insurance
29 Sep 2025: Paige Estritori

The Australian Competition and Consumer Commission (ACCC) has expressed concerns regarding Insurance Australia Group's (IAG) proposed A$1.35 billion acquisition of the Royal Automobile Club of Western Australia's (RAC) insurance business. The regulator warns that the deal could reduce competition in Western Australia's motor and home insurance markets, potentially leading to increased premiums and reduced service quality. - read more
IAG CEO Nick Hawkins Warns of Continued Insurance Premium Increases IAG CEO Nick Hawkins Warns of Continued Insurance Premium Increases
29 Sep 2025: Paige Estritori

Nick Hawkins, CEO of Insurance Australia Group (IAG), has indicated that Australians should brace for continued increases in insurance premiums, although at a slower pace than in previous years. Speaking to The Business, Mr. Hawkins attributed the rising costs to inflationary pressures that have impacted both insurers and policyholders, with costs escalating across Australia and New Zealand. - read more
Insuregroup Highlights Elevated Risks in Expanding Truck Fleets Insuregroup Highlights Elevated Risks in Expanding Truck Fleets
27 Sep 2025: Paige Estritori

Stirling Sanderson, Managing Director at Insuregroup, has raised concerns about the increased risks associated with larger truck fleets. He notes that crash rates tend to rise more quickly as trucking operations expand, a trend evident in recent industry data. - read more
IAG Confirms Minimal Fire Risk in EVs, Advocates for Fleet Electrification IAG Confirms Minimal Fire Risk in EVs, Advocates for Fleet Electrification
27 Sep 2025: Paige Estritori

Shawn Ticehurst, Head of the IAG Research Centre, has addressed prevalent concerns regarding the fire risks associated with electric vehicles (EVs). Speaking at the Smart Energy Expo in Sydney, Ticehurst stated that the risk of EV battery fires is 'effectively zero' when systems are properly installed and undamaged. - read more
ASIC Initiates Legal Action Against RACQ Insurance Over Misleading Premium Comparisons ASIC Initiates Legal Action Against RACQ Insurance Over Misleading Premium Comparisons
27 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has commenced Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled more than 570,000 customers through deceptive premium comparison figures in renewal notices issued between September 2019 and December 2024. - read more
ICA Seeks Interstate Tradespeople to Support Cyclone Alfred Recovery Efforts ICA Seeks Interstate Tradespeople to Support Cyclone Alfred Recovery Efforts
27 Sep 2025: Paige Estritori

In the aftermath of Ex-Tropical Cyclone Alfred, which caused significant flooding in southeast Queensland and northern New South Wales, the Insurance Council of Australia (ICA) has launched an initiative to recruit tradespeople from across Australia and New Zealand to assist in the rebuilding efforts. - read more
MTAA Raises Concerns Over IAG's Acquisition of RAC Insurance and Its Impact on Market Competition MTAA Raises Concerns Over IAG's Acquisition of RAC Insurance and Its Impact on Market Competition
27 Sep 2025: Paige Estritori

The Motor Trades Association of Australia (MTAA) has voiced concerns regarding Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance in Western Australia, warning that the deal could further consolidate the insurance market and reduce competition. - read more
Envest Group Unveils TLI Underwriting to Serve Heavy Motor Fleets Envest Group Unveils TLI Underwriting to Serve Heavy Motor Fleets
26 Sep 2025: Paige Estritori

Envest Group, a prominent player in the Australian insurance sector, has announced the launch of TLI Underwriting, a new agency dedicated to providing specialized insurance solutions for heavy motor fleet operators. This strategic move aims to address the unique challenges faced by larger transport businesses in Australia. - read more
Victorian Truck Driver Ordered to Repay $75K in Compensation Fraud Case Victorian Truck Driver Ordered to Repay $75K in Compensation Fraud Case
26 Sep 2025: Paige Estritori

In a recent case highlighting the importance of integrity in workers' compensation claims, a Victorian truck driver has been convicted for fraudulently obtaining over $75,000 in compensation payments while simultaneously working for other employers. - read more
AFCA Orders AIA to Pay Truck Driver's TPD Benefit After 10-Year Dispute AFCA Orders AIA to Pay Truck Driver's TPD Benefit After 10-Year Dispute
26 Sep 2025: Paige Estritori

In a significant ruling by the Australian Financial Complaints Authority (AFCA), insurance provider AIA has been directed to pay a total and permanent disability (TPD) benefit to a truck driver, concluding a protracted dispute that spanned over a decade. - read more
Diversification Drives New Insurance Needs for Australia's Small Farms Diversification Drives New Insurance Needs for Australia's Small Farms
26 Sep 2025: Paige Estritori

In the evolving landscape of Australian agriculture, small commercial farms are increasingly diversifying their operations to enhance income and sustainability. This shift, while offering economic benefits, introduces new complexities in risk management and insurance coverage, presenting both challenges and opportunities for insurance brokers. - read more
Satellite Technology Revolutionizes Crop Insurance for Australian Farmers Satellite Technology Revolutionizes Crop Insurance for Australian Farmers
26 Sep 2025: Paige Estritori

In a significant advancement for Australian agriculture, Insurance Facilitators (IF), a family-owned underwriting agency, has introduced a data-driven crop insurance solution leveraging satellite technology. This innovative approach aims to address longstanding challenges in the industry, including premium leakage and risk accumulation, by providing more accurate and efficient risk assessments. - read more
NTI Celebrates 20 Years of Transforming Heavy Vehicle Repairs in Australia NTI Celebrates 20 Years of Transforming Heavy Vehicle Repairs in Australia
26 Sep 2025: Paige Estritori

In August 2024, NTI commemorated the 20th anniversary of its Premium Repairer Network, a pivotal initiative that has significantly reshaped Australia's heavy vehicle repair industry. Established in 2004, the network aimed to address longstanding inefficiencies and foster trust between repairers and insurers. - read more
Isuzu Australia Releases Comprehensive 2024 Transport Industry Research Isuzu Australia Releases Comprehensive 2024 Transport Industry Research
26 Sep 2025: Paige Estritori

In April 2024, Isuzu Australia Limited (IAL) unveiled 'The Future of Trucking Report: The Way Forward,' an extensive study shedding light on evolving trends and challenges within Australia's road transport sector. This research, developed in collaboration with external specialists, stands as the nation's most comprehensive survey to date, encompassing insights from over 1,300 transport operators across diverse sectors. - read more
Landmark Case Serves as a Warning to Australian Transport Industry Landmark Case Serves as a Warning to Australian Transport Industry
26 Sep 2025: Paige Estritori

In January 2024, the Australian transport industry witnessed a landmark ruling that underscored the critical importance of regulatory compliance and safety standards. The national operations manager of a transport company was convicted under the Heavy Vehicle National Law (HVNL) for a category 1 offence—the most severe violation under HVNL—following a tragic incident on Melbourne's Eastern Freeway in April 2020, which resulted in the deaths of four police officers. - read more
ASIC Calls for Urgent Reforms in Insurers' Claims Handling Practices ASIC Calls for Urgent Reforms in Insurers' Claims Handling Practices
26 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has recently highlighted significant deficiencies in the claims handling processes of insurers, raising concerns about potential compliance breaches and consumer harm. This development underscores the critical need for insurers to reassess and enhance their claims management practices to align with regulatory expectations and safeguard consumer interests. - read more
ASIC Signals Stronger Enforcement Measures for Insurer Compliance Failures ASIC Signals Stronger Enforcement Measures for Insurer Compliance Failures
26 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has recently announced a significant escalation in enforcement actions targeting insurers that fail to meet their compliance obligations. This move underscores the regulator's commitment to ensuring transparency, accuracy, and fairness within the Australian insurance industry. - read more
IAG Highlights Construction Cost Surge as Key Factor in Rising Home Insurance Premiums IAG Highlights Construction Cost Surge as Key Factor in Rising Home Insurance Premiums
26 Sep 2025: Paige Estritori

Insurance Australia Group (IAG), a leading insurer in the Australian market, has recently announced that escalating construction costs are a significant factor contributing to the rise in home insurance premiums. This development has substantial implications for homeowners and tradespeople alike, as it reflects broader economic trends affecting the construction and insurance industries. - read more
ACCC Scrutinizes IAG's Proposed Acquisition of RAC Insurance ACCC Scrutinizes IAG's Proposed Acquisition of RAC Insurance
25 Sep 2025: Paige Estritori

The Australian Competition and Consumer Commission (ACCC) has expressed concerns over Insurance Australia Group's (IAG) proposed A$1.35 billion ($877 million) acquisition of The Royal Automobile Club of Western Australia's (RAC) insurance business. The regulator warns that the deal could reduce competition in Western Australia's motor and home insurance markets, potentially leading to increased premiums and reduced service quality. - read more
Envest Group Launches TLI Underwriting to Serve Larger Truck Fleets Envest Group Launches TLI Underwriting to Serve Larger Truck Fleets
25 Sep 2025: Paige Estritori

Envest Group, a prominent player in the insurance industry, has announced the launch of TLI Underwriting, a new heavy motor agency set to commence operations at the end of this month. TLI Underwriting will function as an authorized representative of Envest's heavy motor specialist underwriter, ATL Insurance Group. - read more
ASIC Sues IAG's RACQ Insurance for Misleading Premium Practices ASIC Sues IAG's RACQ Insurance for Misleading Premium Practices
25 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has initiated Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled over 570,000 customers through deceptive premium comparison pricing in renewal notices issued between September 2019 and December 2024. - read more
Australian Commercial Insurance Rates See Largest Global Decline Australian Commercial Insurance Rates See Largest Global Decline
25 Sep 2025: Paige Estritori

The Australian commercial insurance market has witnessed a notable shift, with rates experiencing the most significant decline globally. According to Marsh's latest Global Insurance Market Index, commercial rates in the Australia-Pacific region fell by 8% in the fourth quarter of 2024, marking the largest drop worldwide. This trend reflects intensified competition among insurers and a moderation of previous rate increases. - read more
Steadfast Group Acquires Majority Stake in Novum Underwriting Partners for Global Expansion Steadfast Group Acquires Majority Stake in Novum Underwriting Partners for Global Expansion
25 Sep 2025: Paige Estritori

Steadfast Group, Australia's largest general insurance broker network, has announced the acquisition of a majority stake in Novum Underwriting Partners. This strategic move, revealed on September 1, 2025, is a pivotal step in Steadfast's ambition to expand its global operations. - read more
Insurance Council of Australia Proposes $30 Billion Flood Defence Fund to Mitigate Rising Insurance Costs Insurance Council of Australia Proposes $30 Billion Flood Defence Fund to Mitigate Rising Insurance Costs
25 Sep 2025: Paige Estritori

The Insurance Council of Australia (ICA) has proposed the establishment of a $30 billion flood defence fund aimed at enhancing the nation's resilience to flooding events. Announced on February 25, 2025, this initiative seeks to address the escalating costs associated with flood-related damages and the subsequent impact on insurance premiums. - read more
IAG Finalizes $855 Million Acquisition of RACQ Insurance Underwriting Business IAG Finalizes $855 Million Acquisition of RACQ Insurance Underwriting Business
25 Sep 2025: Paige Estritori

Insurance Australia Group (IAG) has successfully completed its $855 million acquisition of the Royal Automobile Club of Queensland's (RACQ) insurance underwriting business. This strategic move, announced on September 1, 2025, marks a significant expansion for IAG within the Australian insurance landscape. - read more
Significant Surge in Home Insurance Costs Across Australia Significant Surge in Home Insurance Costs Across Australia
25 Sep 2025: Paige Estritori

The latest data from researcher Canstar reveals a notable surge in home and contents insurance prices, with an average increase of 14% over the past year. This study, which analyzed around 25,000 new policy quotes, found the current average cost to be $2795, compared to $2452 previously. - read more
ASIC Takes Legal Action Against RACQ Insurance Over Misleading Premium Comparisons ASIC Takes Legal Action Against RACQ Insurance Over Misleading Premium Comparisons
25 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has initiated Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled over 570,000 customers through deceptive premium comparison pricing in renewal notices issued between September 2019 and December 2024. - read more
Surge in Farm Impact-Related Claims Raises Safety Alarms Surge in Farm Impact-Related Claims Raises Safety Alarms
25 Sep 2025: Paige Estritori

WFI Insurance has reported a significant 44% increase in farm impact-related claims over the past year, marking the highest level in four years. This surge includes incidents such as vehicle crashes and crush injuries, with approximately 1,800 claims related to farm vehicle accidents, including those involving quad bikes and side-by-side vehicles (SSVs). Many of these incidents have resulted in severe injuries, including fractures and head trauma. - read more
Rising Insurance Premiums for Farm Machinery Amidst Increasing Extreme Weather Events Rising Insurance Premiums for Farm Machinery Amidst Increasing Extreme Weather Events
25 Sep 2025: Paige Estritori

Australian farmers are grappling with a significant rise in insurance premiums for farm machinery, driven by the increasing frequency and severity of extreme weather events. Some farmers have reported that their insurance bills have more than doubled over the past few years, with annual premiums exceeding $100,000. - read more
RACQ Insurance Under Fire for Alleged Misleading Premium Practices RACQ Insurance Under Fire for Alleged Misleading Premium Practices
25 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has initiated Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled over 570,000 customers through deceptive premium comparison pricing in renewal notices issued between September 2019 and December 2024. - read more
ICA Proposes Measures to Mitigate Escalating Motor Insurance Premiums ICA Proposes Measures to Mitigate Escalating Motor Insurance Premiums
25 Sep 2025: Paige Estritori

The Insurance Council of Australia (ICA) has released a policy paper titled 'Motor Insurance Policy Paper – A Roadmap for Reducing Rising Premiums,' highlighting the urgent need for coordinated action to address systemic cost drivers behind the 42% increase in comprehensive motor insurance premiums since 2019. - read more
Growing Truck Fleets Face Elevated Risks: Insuregroup's Insights Growing Truck Fleets Face Elevated Risks: Insuregroup's Insights
25 Sep 2025: Paige Estritori

Stirling Sanderson, Managing Director at Insuregroup, has raised concerns about the increased risks associated with expanding trucking operations. He notes that crash rates tend to rise more quickly once fleets reach a certain scale, posing significant challenges for larger operators. - read more
Insurers Facing New Aged Care Liability Challenges Insurers Facing New Aged Care Liability Challenges
24 Sep 2025: Paige Estritori

Aged care providers in Australia will confront new regulatory challenges starting November 1, as significant reforms under the Aged Care Act come into effect. These changes could potentially affect long-tail liability insurance products, according to industry and legal experts. Aon, a leading insurance broker, suggests that insurance policies might need modifications to effectively facilitate risk transfer. - read more
ASIC Takes Action Against RACQ Insurance Over Misleading Premium Comparisons ASIC Takes Action Against RACQ Insurance Over Misleading Premium Comparisons
23 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has launched a Federal Court case against RACQ Insurance, accusing it of issuing renewal documents with misleading or false premium comparisons. Between September 2019 and December 2024, over 570,000 renewal documents allegedly provided inaccurate information on premiums, even after receiving complaints from customers. - read more
Suncorp Ordered to Compensate Homeowners in Flexi-Pipe Damage Dispute Suncorp Ordered to Compensate Homeowners in Flexi-Pipe Damage Dispute
22 Sep 2025: Paige Estritori

Suncorp has been mandated to compensate homeowners with a sum of $155,359 alongside related expenses after wrongly denying accountability for damages caused by a burst flexible hose. This hose failure resulted in significant water damage after hot water at a temperature of 50 degrees Celsius flooded the home over several hours. - read more
National Climate Risk Assessment Unveils Growing Insurance Challenges National Climate Risk Assessment Unveils Growing Insurance Challenges
17 Sep 2025: Paige Estritori

The Australian government has unveiled its inaugural National Climate Risk Assessment alongside a comprehensive National Adaptation Plan, highlighting the heightened impact of natural disasters on insurance accessibility across the nation. With an urgent call to action, the government acknowledges the impending climate threats and commits to intensifying efforts towards emission reduction. - read more
ASIC Extends Relief on Distribution Rules for Insurance Providers ASIC Extends Relief on Distribution Rules for Insurance Providers
16 Sep 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has announced an extension of the exemption allowing general insurance providers to forego appointing product distributors as authorised representatives. This decision comes with the introduction of a new legislative instrument, 2025/520, which renews the previous framework, originally established under instrument 2015/682. The relief will now continue until August 27, 2030. - read more
Cyber Insurance Becomes Essential Amid Rising Digital Threats Cyber Insurance Becomes Essential Amid Rising Digital Threats
12 Sep 2025: Paige Estritori

The recent cyberattack on Fortnum Private Wealth, accompanied by ASIC's legal action, has spotlighted the critical risks cyber threats pose to financial advice companies in Australia. With digital integration intensifying across the finance sector, the owner of Fortnum, Entireti, plans to defend the case, underscoring the necessity for ongoing vigilance in cybersecurity measures. - read more
Swiss Re Foresees Rising Premiums Amid Increasing Global Risks Swiss Re Foresees Rising Premiums Amid Increasing Global Risks
10 Sep 2025: Paige Estritori

In a comprehensive analysis, Swiss Re Institute predicts that global property and casualty insurance premiums will rise in tandem with GDP over the upcoming decade. This growth is driven by amplified natural catastrophe losses, asset accumulation, and heightened economic and litigation claims inflation. The institute's report outlines the evolving insurance landscape amid increasing global risks. - read more
Insurance Council of Australia Assists NSW Flood Claimants Insurance Council of Australia Assists NSW Flood Claimants
09 Sep 2025: Paige Estritori

In response to the devastating floods that swept across New South Wales' Mid North Coast in May, the Insurance Council of Australia (ICA) is taking proactive steps to support the affected residents. Insurers, organised by the ICA, will be meeting with flood victims in Kempsey, Taree, and Port Macquarie to provide guidance and support as they navigate their insurance claims. - read more
Ombudsman Upholds Policyholder’s Claim Despite Fraud Allegations Ombudsman Upholds Policyholder’s Claim Despite Fraud Allegations
08 Sep 2025: Paige Estritori

A motor insurance policyholder has won a significant dispute over fraud allegations, with the industry ombudsman ruling in favour of a payout following a controversial car accident claim. The case revolved around an incident where the claimant's wife crashed at an intersection one evening, reportedly failing to yield. The lack of photographic evidence due to shock and subsequent involvement of towing services complicated matters. - read more
NM Insurance Secures Growth with Five-Year Zurich Partnership NM Insurance Secures Growth with Five-Year Zurich Partnership
05 Sep 2025: Paige Estritori

In a strategic move set to bolster its market position, NM Insurance has announced a five-year agreement with capacity provider Zurich, positioning itself for further growth and increased broker confidence in its success. Since its establishment two decades ago as Nautilus Marine Insurance Agency, NM Insurance has expanded its focus beyond the recreational boat market in Australia, branching into New Zealand and diversifying into the commercial marine, caravan, and motorcycle sectors. - read more
Empower Your Cyber Knowledge with CFC's Free Masterclass Empower Your Cyber Knowledge with CFC's Free Masterclass
03 Sep 2025: Paige Estritori

In an era where cyber threats are increasingly sophisticated, CFC Underwriting Limited has unveiled a unique opportunity for brokers to fortify their expertise through its newly launched Cyber Masterclass. This initiative offers a flexible, on-demand video learning series designed to advance brokers into proficient cyber insurance specialists at their convenience. - read more
NSW Revisits CTP and Lifetime Care Schemes NSW Revisits CTP and Lifetime Care Schemes
02 Sep 2025: Paige Estritori

New South Wales (NSW) is undertaking a detailed review of its Compulsory Third Party (CTP) insurance scheme as well as its lifetime care and support system. The Standing Committee on Law and Justice of the state's upper house has initiated this examination as part of their routine practice conducted every parliamentary term. The last thorough assessment took place in 2022. - read more
AFCA Upholds Insurer's Premium Increase Amid Consumer Complaint AFCA Upholds Insurer's Premium Increase Amid Consumer Complaint
01 Sep 2025: Paige Estritori

A recent decision by the Australian Financial Complaints Authority (AFCA) has ruled against a homeowner seeking an $18,000 refund from Allianz. The homeowner claimed that the insurer failed to adequately inform her about substantial increases in her optional flood cover premiums. Initially, her monthly payments surged from $369 to $1277 in August 2022, a change she only noticed in March of the following year through her bank statements. - read more
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